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Forum Discussion

Markof's avatar
Markof
New member | Level 2
19 days ago

I can't receive the security code because my email is no longer active

Hello,   I have a big problem. I cannot access my account anymore. Everytime I try to login there's a message that I will receive a code via email to login. The problem is that the email I used i...
Account Access
Security
  • Hannah's avatar
    Hannah
    19 days ago

    Thanks, Markof!

     

    I passed your comments along and raised the priority of your ticket, so a member of our team will be replying back to you the soonest possible.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Markof, thanks for reaching out to us and sorry to hear about this.

 

I'd suggest contacting our support team, so they can assist you further with this issue.

 

You can do so, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. Select your issue type and fill out the rest of the form.
  3. Click "submit".

 

Send us your ticket number, when you have it as well.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    19 days ago

    Thanks, Markof!

     

    I passed your comments along and raised the priority of your ticket, so a member of our team will be replying back to you the soonest possible.

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