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Forum Discussion
I cannot see my device to sign out of it
Hi
I use four devices on Dropbox. Whenever I want to use the 4th device I sign out of one. This has worked for years. However, just recently I found I cannot sign out of my main computer it is always signed in. It never appears on the link of 'Which one do you want to sign out from'. Can anyone assist, please? I have tried to log out of all devices and it has still not worked.
Thanks
Claire
- Jay
Dropbox Staff
Hi claireb1, thanks for bringing this to our attention.
Just for clarification, does the devices page not show your current machine in order to sign out from it?
Any other info or screenshots (while hiding personal information) would be helpful!
- Hi Jay
That is correct. I am on my phone so screenshot doesn’t attach here. But I have pasted the text. So it is not showing the main computer on the list. I have to select one to sign in on my laptop. It thinks 3 devices are already logged in which is true but it doesn’t show the third one that is in.
Select devices to sign out from
You can stay signed in on 3 devices.
Signing out won't delete any of your files.
Claires- New device I’m trying to log in with
• This device
iPhone
Last active in the last hour
iPad
Last active about an hour ago
Sign out- Jay
From what you posted, it states that 3 devices are logged into the account, which is two mobile devices and a desktop device. Are you not able to sign out of the desktop device already logged in via that page?
Are you certain that this desktop is the same device, and that it isn't already signed in on the Dropbox desktop application?
Please could you upload a screenshot from a desktop machine in order to understand exactly what you're looking at.
Jay,
Browsing help for this issue now that I am moving to a new laptop. I got the notification on the 4th device and wish to disconnect my old laptop. Unfortunately, I do not have any OK or Sign Out button to confirm my choice. I am uploading a screenshot of what I have.More information: The Sign Out button is grayed out when nothing is clicked but disappears once I select the device to disconnect. So I clicked on the white space and it worked. So you just need to fix the colors on the button. Additionally, the popup screen to confirm the disconnect has the OK button as white and invisible but I clicked on the invisible area and the confirm worked as well. This is on a Linux Mint 21.3 OS which is off of Ubuntu 22.
