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TownerLaw's avatar
TownerLaw
New member | Level 2
2 years ago

How do I close an account for a deceased family member

My father's law firm has a Dropbox account. He passed away at the end of 2021 and we have finished closing down his business and am at the point where I need to close down the Dropbox account.  While...
Account Access
Permissions
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi TownerLaw, sorry to hear about that! 

 

In your initial message, you mentioned that you were able to submit a request for assistance. Do you happen to have a ticket number reference, so I can locate it on my end?

 

Also, have you tried this form, from an incognito tab on your browser, while you're signed out of any Dropbox accounts? 

 

Let me know more!

sarah copland's avatar
sarah copland
Explorer | Level 4
2 years ago

Hi Megan / TownerLaw 

 

Hope you are well, I am desperately trying to access my late fathers dropbox account, if there is anything you can do to help I would be most grateful!


Kind regards


Sarah Copland

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sarah copland, I hope you don’t mind me jumping in and I’m sorry for your loss. 

     

    Do you know the email address that was used to set up the Dropbox account in question? If you have direct access to that email address and you’re not sure what the Dropbox password is, you can try to reset it via this link. 

     

    If you have any trouble with that though, please let me know.

    • sarah copland's avatar
      sarah copland
      Explorer | Level 4
      12 months ago

      Hi Nancy 

      Thank you for your response and apologies for the late reply from me. I have tried to reset the p/w as we have the email address linked to his account but no joy. We have almost given up, if you could offer any further help it would be greatly appreciated. 

      Thank you! 🙏

      • sarah copland's avatar
        sarah copland
        Explorer | Level 4
        12 months ago

        Hi @Nancy 

        The other problem we face is that we are now locked out of my late Dads email account due to the p/w expiring. Is there any way his drop box could be linked to another email address, such as my own? Again, any help would fantastic. Thank you

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