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DutchFamily's avatar
DutchFamily
New member | Level 2
11 months ago

Family history for last 10 years is missing!

Hello, My first time here and first post. I've been using Dropbox since 2015 primarily as backup for our family picture. Regular I viewed the pictures with family members and friends. Last time was ...
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DutchFamily's avatar
DutchFamily
New member | Level 2

Thanks for the reply Mark!

The 'events' sections does not show any reference to the missing files. Only today i deleted 13 pictures. They're still there, but nothing related to our missing history.

 

I'm happy to purchase any plan provided i get gaurantee to restore my files..

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi DutchFamily, if you're not seeing the missing files on the deleted files page or the events page, then there's a few possibilities as to why this might be the case:

 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Is it possible that any of the above could be true for those files?

  • DutchFamily's avatar
    DutchFamily
    New member | Level 2
    11 months ago

    @Jay, I have only one dropbox account. I never deleted a photo myself, and i did not make any folder shared. I used to check the privacy to ensure that the pictures are only accessible to me. That used to work for years but today everything disappeared. Once more, i did not delete any photo. For clarity, I'm a software programmer myself (hobby) and know how to manage my digital life. I only use Apple devices..

     

    If the files were deleted, then the only assumption i can make is that someone from dropbox had accessed my folders WITHOUT permission who has destroyed our history! I still hope someone from dropbox can look with us to see what went wrong. Hope there're some system log files that may give us a clue..

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      We don't have any ability to delete files on your account from our end in this manner. 

       

      As you've mentioned that none of the above possibilities could apply, since there is no history in the events page or deleted files page, unfortunately, it wouldn't be possible to recover any of the missing files, even from our end. 

       

      I'm sorry I can't be more helpful on this matter.

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