We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
kdavila
2 years agoNew member | Level 2
Email has changed and I can't access my Dropbox account.
I purchased a new iPhone my Dropbox app asked me to login but the email .....@optonline.net no longer exist. My husband has an account with ....@gmail.com Angel Davila but I pay for mine which renews March 13. My name is ****.
How can I retrieve my files pictures I saved in Dropbox
WOWSER!!
Never ever ever put personal information on a PUBLIC forum - emails are bad enough but addresses is just dangerous!Unless you can access the email account OR a device already logged in the account is pretty much lost: https://help.dropbox.com/account-access/lost-email-access
- MarkSuper User II
WOWSER!!
Never ever ever put personal information on a PUBLIC forum - emails are bad enough but addresses is just dangerous!Unless you can access the email account OR a device already logged in the account is pretty much lost: https://help.dropbox.com/account-access/lost-email-access
- kdavila59New member | Level 2Wow!! Mark you are correct about personal info, thank you for the information, it helped me much. I used my 12 recovery words and was able to retrieve my account and I changed my email. Again, thank you. 😊👍
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!