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Forum Discussion

cosimosi's avatar
cosimosi
Explorer | Level 3
2 years ago

Can´t login, don´t receive Code and password reset mails

When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting on our forum, cosimosi!

     

    Just to clarify, have you also checked your spam folder and there’s no sign of the code/password reset email there either? 

     

    Let me know.

    • cosimosi's avatar
      cosimosi
      Explorer | Level 3

      Yep, no Mails in my Spam Folder, not the one for the code, not the one for the password reset... the account name & mail address is [email removed as per Community Guidelines](I had to create this one to post in the community forum)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi cosimosi, can I send you an email, in order for us to have a closer look into this? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Luis09, welcome to our Community!

         

        Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything?

         

        Keep me posted!

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