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Forum Discussion
Can´t login, don´t receive Code and password reset mails
When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email co...
Yep, no Mails in my Spam Folder, not the one for the code, not the one for the password reset... the account name & mail address is [email removed as per Community Guidelines](I had to create this one to post in the community forum)
Megan
Dropbox Staff
Dropbox StaffHi cosimosi, can I send you an email, in order for us to have a closer look into this?
yes please, thank you. You can write me to [removed per Community Guidelines]
- Nancy
Hey cosimosi, I just logged a ticket for you.
Please reply back to me, when you get the chance, and we’ll have a look.
I am having this same issue and its extremely frustrating. Dropbox locked the account and will not synch files until it is updated. I have whitelisted dropbox in Microsoft 365 and the emails are not going to junk mail. If someone can help I would appreciate it. Unfortunately I have the Business plan with support but I have to be able to login to use it.
Hi Megan,
I hit exactly the same problem as discussed here.
I checked spam folders locally as well as on the mail server.
There is no email from dropbox although it should be dozens by now.
Thanks for help!
