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GG166's avatar
GG166
New member | Level 2
8 months ago

6-digit verification code is not accepted - wrong code error

I am changing device and installed Dropbox on my new device. I need to enter a 6 digit verification code  which is sent to my mail.  However,  the code is not accepted.  I recente a message it is a wrong code, but it is exactly the same code as in the mail. 

 

How can I get access to Dropbox on my new device?

Account Access
Security
  • Hannah's avatar
    Hannah
    8 months ago

    Sorry to hear about this, GG166.

     

    Are you currently on a Basic free account?

     

    If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Sorry to hear about this, GG166.

     

    Are you currently on a Basic free account?

     

    If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?

  • GG166's avatar
    GG166
    New member | Level 2
    8 months ago

    Thanks Hannah.  This was indeed the problem.  It's fixed now. 

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