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Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi rlcb, I hope you're doing well!

 

Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way? 

 

Also Alexis G.1, can I send you an email in order for us to have a closer look into this? 

 

Let me know!

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

The affected account it's actually a Dropbox Business Standard plan with 5TB.

 

I'm the Teams admin but I cannot contact support because I cannot login properly, because 2FA is not sending the codes. This is like a nightmare. I enabled 2FA because I always had issues with the email codes (with several clients) and the 2FA text messages only worked for few hours..

 

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