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New member | Level 2

11 months ago

Solved

Team members receiving emails inviting them to edit the folders I uploaded

Morning All

I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.

This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out.

Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help?

Thank you

dropbox business

Notifications

indkal
3 years ago
It seems to be working! There is an executable file Vault.dbx-vault that is appearing in the File Explorer which asks for the pin and then the Vault folder appears.

44 Replies

Hannah
Dropbox Staff
11 months ago
Hey DT83, thanks for posting to our Community.

Would you mind giving us the ticket number for your communication with our support team?

A screenshot of the notification would also be really helpful.

Just make sure to hide any personal info, like email addresses or full names on the screenshot.

Thanks in advance!
worksighted
New member | Level 2
11 months ago
Can these type of notifications that generate an email be turned off globally?
- Jay
  Dropbox Staff
  11 months ago
  Hi worksighted, thanks for bringing this to our attention.
  
  Just to check, are these emails being sent by other users' Dropbox accounts when they share a file or folder with you directly?
  
  In general, the only email notifications that can be disabled are visible on this page, and would be related to your own account.
  
  If you have any further queries, feel free to message back.
  - worksighted
    New member | Level 2
    11 months ago
    It appears when a member of a group shares a folder it spams everyone in the group notifying them via email. Some of these group has 100+ members so its generating a lot of unnecessary emails. This appears to be a new feature?
- antonioabrego
  Helpful | Level 5
  11 months ago
  Not sure when this was changed but I have never had an issue with this. Now every time I create a folder that check box (Send an email notification) is always checked. which sends an email out to everyone in the company every time. We have a whole team constantly making folders. This was never an issue until about a week ago. Is there anyway to leave that unchecked or get rid of that option?
  
  Thanks
  - Nancy
    Dropbox Staff
    11 months ago
    Hey antonioabrego, thanks for your post.
    
    Can you send over a full screenshot of where you see this option on your end?
    
    To clarify, can you manually uncheck it or is it not possible?
    
    Let me know.
Ifolch
Explorer | Level 3
10 months ago
Same here, since yesterday 2 out of my team of 25 every time they create a folder the rest get notified. I had a chat with support which was useless. Any one found a solution??
AnthonyyC
Helpful | Level 5
10 months ago
It seems like the checkbox was removed yesterday. I spoke with support just now and they say that there is currently no option to fix the problem that we're all facing

My rep suggested that we make posts in the "Share an idea" page to make sure that the developers have visibility on everyone having this same problem.
- anthony_nordin
  Helpful | Level 6
  10 months ago
  I have submitted this in the "Share an idea" section. If everyone upvotes and shares, maybe we can get it fixed by the devs.
  - anthony_nordin
    Helpful | Level 6
    10 months ago
    Update: there is a Dropbox product management PM investigating and discussing right now on the ideas post.
- anthony_nordin
  Helpful | Level 6
  10 months ago
  As far as I can tell, the box is still there. At least it is for me and the rest of our office employees.
BillGr
Explorer | Level 4
10 months ago
Good morning,

Our company uses Dropbox daily to upload construction drawings for the field members to have access to.

As of this morning (June 24/2024) we are getting multiple complaints back to the office because of notifications to users emails/phone notifications about every item being uploaded to Dropbox.

Often I'll upload 10-20 folders a day with multiple files in each and our field users just locate the file that was assigned to them. However, now every user is being notified that I've uploaded each project and is being overwhelmed with notifications.

Is this a new update that dropbox put out over the weekend?

Also is there a way from my end to turn this off or do each of my field guys need to now go into their settings and disable notifications?

Thanks for your time,
- Walter
  Dropbox Staff
  10 months ago
  Hi there BillGr - thanks for bringing this to our attention.
  
  Just to make sure we're on the same page, are you referring to in-app notifications, bell notifications on the website or email notifications?
  
  Also, are you a team admin or a team member?
  
  Let us know more and we'll take it from there.
  - BillGr
    Explorer | Level 4
    10 months ago
    Hello!
    When i click on groups/members there are 24 of us and it lists all of us as "members". I don't see an admin title on anyone(myself included).
    
    Everyone in the group is receiving email notifications and app notifications on their phone for each item I upload.
    
    Before this weekend users did receive email notifications but not phone app updates.
- dealersubmit
  Explorer | Level 4
  10 months ago
  I am also running into the same issues this morning with my team. I am getting lots of complaints about the extra email notifications going to the members accounts. This is happening any time a link is created, a folder is made, or anything is uploaded.
  
  Is there a way to turn this off ASAP?
bgva
New member | Level 2
10 months ago
I work on a photography team where we all upload our photos daily. Yesterday and today, a few coworkers have told me that they received a notification that I shared folders with them. We've used Dropbox for years but this is the first time I've heard of this happening. When I create a new folder, I noticed two options: "Everyone with Access" and "Specific People"...the first option also has a checkbox that says "Send an email notification", which I uncheck.

Is this a glitch? I can't find a way to turn off the notification and for some reason, that checkbox is checked by default every. Single. Time. I don't want to annoy or bombard my coworkers with unnecessary notifications, so can anyone please help with a solution?
AliceDropbox
Helpful | Level 6
10 months ago
Hi everyone! I'm the Product Manager for this feature. Thank you all for the feedback! We are planning to update this so the default checkbox is OFF. When you (or team members) create a new team folder, you'll have to check the box if you want to notify other members of the shared folder you have created a new folder

Our engineering team is in the middle of this update so this should be rolled out in the next week or 2. Thank you again everyone for your feedback and patience!
- ttBaH
  New member | Level 2
  10 months ago
  Glad to hear that a fix is in process. I've been getting inundated with 30-40 of these email notifications each day as my team creates new folders. While waiting for the engineering team to get to it, is there a place within the admin console or other where we can change this setting manually?
- gdcouey
  New member | Level 2
  8 months ago
  Hi Alice! We haven't seen this rolled out. Can you please provide an update?

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Morning All

I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.

This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out.

Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help?

Thank you

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Morning All

I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.

This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out.

Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help?

Thank you

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Team members receiving emails inviting them to edit the folders I uploaded","moderationData":{"__ref":"ModerationData:moderation_data:775639"},"body":"

Hey DT83, thanks for posting to our Community.

Would you mind giving us the ticket number for your communication with our support team?

A screenshot of the notification would also be really helpful.

Just make sure to hide any personal info, like email addresses or full names on the screenshot.

Thanks in advance!

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Can these type of notifications that generate an email be turned off globally?

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Hi worksighted, thanks for bringing this to our attention.

Just to check, are these emails being sent by other users' Dropbox accounts when they share a file or folder with you directly?

In general, the only email notifications that can be disabled are visible on this page, and would be related to your own account.

If you have any further queries, feel free to message back.

It appears when a member of a group shares a folder it spams everyone in the group notifying them via email. Some of these group has 100+ members so its generating a lot of unnecessary emails. This appears to be a new feature?

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Not sure when this was changed but I have never had an issue with this. Now every time I create a folder that check box (Send an email notification) is always checked. which sends an email out to everyone in the company every time. We have a whole team constantly making folders. This was never an issue until about a week ago. Is there anyway to leave that unchecked or get rid of that option?

Thanks

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Hey antonioabrego, thanks for your post.

Can you send over a full screenshot of where you see this option on your end?

To clarify, can you manually uncheck it or is it not possible?

Let me know.

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I had a chat with support which was useless. Any one found a solution??","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"176","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-06-20T02:47:41.456-07:00","lastPublishTime":"2024-06-20T02:47:41.456-07:00","metrics":{"__typename":"MessageMetrics","views":1133},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:775633/message:778436","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1848818":{"__typename":"User","id":"user:1848818","uid":1848818,"login":"AnthonyyC","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-20T10:48:41.212-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"entityType":"USER","eventPath":"community:mxpez29397/user:1848818"},"ModerationData:moderation_data:778533":{"__typename":"ModerationData","id":"moderation_data:778533","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1848575":{"__typename":"User","id":"user:1848575","uid":1848575,"login":"anthony_nordin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-19T14:12:39.220-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xODQ4NTc1LTQ3MDA4aThFQTQyOTg2RkEyNDc4Rjc"},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:1848575"},"ForumReplyMessage:message:778533":{"__typename":"ForumReplyMessage","uid":778533,"id":"message:778533","revisionNum":2,"author":{"__ref":"User:user:1848818"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumTopicMessage:message:775633"},"conversation":{"__ref":"Conversation:conversation:775633"},"subject":"Re: Team members receiving emails inviting them to edit the folders I uploaded","moderationData":{"__ref":"ModerationData:moderation_data:778533"},"body":"

It seems like the checkbox was removed yesterday. I spoke with support just now and they say that there is currently no option to fix the problem that we're all facing

My rep suggested that we make posts in the \"Share an idea\" page to make sure that the developers have visibility on everyone having this same problem.

\n\n

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I have submitted this in the \"Share an idea\" section. If everyone upvotes and shares, maybe we can get it fixed by the devs.

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Update: there is a Dropbox product management PM investigating and discussing right now on the ideas post.

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As far as I can tell, the box is still there. At least it is for me and the rest of our office employees.

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Good morning,

Our company uses Dropbox daily to upload construction drawings for the field members to have access to.

As of this morning (June 24/2024) we are getting multiple complaints back to the office because of notifications to users emails/phone notifications about every item being uploaded to Dropbox.

Often I'll upload 10-20 folders a day with multiple files in each and our field users just locate the file that was assigned to them. However, now every user is being notified that I've uploaded each project and is being overwhelmed with notifications.

Is this a new update that dropbox put out over the weekend?

Also is there a way from my end to turn this off or do each of my field guys need to now go into their settings and disable notifications?

Thanks for your time,

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Hi there BillGr - thanks for bringing this to our attention.

Just to make sure we're on the same page, are you referring to in-app notifications, bell notifications on the website or email notifications?

Also, are you a team admin or a team member?

Let us know more and we'll take it from there.

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Hello!

When i click on groups/members there are 24 of us and it lists all of us as \"members\". I don't see an admin title on anyone(myself included).

Everyone in the group is receiving email notifications and app notifications on their phone for each item I upload.

Before this weekend users did receive email notifications but not phone app updates.

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I am also running into the same issues this morning with my team. I am getting lots of complaints about the extra email notifications going to the members accounts. This is happening any time a link is created, a folder is made, or anything is uploaded.

Is there a way to turn this off ASAP?

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I work on a photography team where we all upload our photos daily. Yesterday and today, a few coworkers have told me that they received a notification that I shared folders with them. We've used Dropbox for years but this is the first time I've heard of this happening. When I create a new folder, I noticed two options: \"Everyone with Access\" and \"Specific People\"...the first option also has a checkbox that says \"Send an email notification\", which I uncheck.

Is this a glitch? I can't find a way to turn off the notification and for some reason, that checkbox is checked by default every. Single. Time. I don't want to annoy or bombard my coworkers with unnecessary notifications, so can anyone please help with a solution?

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Hi everyone! I'm the Product Manager for this feature. Thank you all for the feedback! We are planning to update this so the default checkbox is OFF. When you (or team members) create a new team folder, you'll have to check the box if you want to notify other members of the shared folder you have created a new folder

Our engineering team is in the middle of this update so this should be rolled out in the next week or 2. Thank you again everyone for your feedback and patience!

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Glad to hear that a fix is in process. I've been getting inundated with 30-40 of these email notifications each day as my team creates new folders. While waiting for the engineering team to get to it, is there a place within the admin console or other where we can change this setting manually?

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Hi Alice! We haven't seen this rolled out. Can you please provide an update?

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