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Forum Discussion
Team members receiving emails inviting them to edit the folders I uploaded
Morning All
I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.
This is the first tim...
Hi everyone! I'm the Product Manager for this feature. Thank you all for the feedback! We are planning to update this so the default checkbox is OFF. When you (or team members) create a new team folder, you'll have to check the box if you want to notify other members of the shared folder you have created a new folder
Our engineering team is in the middle of this update so this should be rolled out in the next week or 2. Thank you again everyone for your feedback and patience!
Can these type of notifications that generate an email be turned off globally?
Not sure when this was changed but I have never had an issue with this. Now every time I create a folder that check box (Send an email notification) is always checked. which sends an email out to everyone in the company every time. We have a whole team constantly making folders. This was never an issue until about a week ago. Is there anyway to leave that unchecked or get rid of that option?
Thanks- Nancy
Dropbox Staff
Hey antonioabrego, thanks for your post.
Can you send over a full screenshot of where you see this option on your end?
To clarify, can you manually uncheck it or is it not possible?
Let me know.
Our office has started experiencing the same thing. Everyone receives an email notification when a new folder is created in Dropbox. We also have a team constantly creating folders and the email notifications are overwhelming. This is a new problem. How can we fix it?
Thank you.
- Hannah
Hey everyone, thanks for letting us know.
Would you mind letting us know the exact steps you're following, that lead to those notifications?
Are you all members of Dropbox Business teams?
Is it when you're adding files to folders accessible by the whole team?
Also, the OP mentioned a checkbox, do you see the same thing as well and can you send us a screenshot?
Glad its not only me dealing with this.
Hi Hannah,Sorry just catching up on this. So it happens when you create a new folder. The option is checked already. it can be unchecked but once made I could not find a way to uncheck that option. Not sure why its checked now everytime someone makes a folder. I sent you a screenshot after I unchecked it.
I do use dropbox business and usually do not need to notify anyone with emails ever. Hope this helps
- Jay
Hi worksighted, thanks for bringing this to our attention.
Just to check, are these emails being sent by other users' Dropbox accounts when they share a file or folder with you directly?
In general, the only email notifications that can be disabled are visible on this page, and would be related to your own account.
If you have any further queries, feel free to message back.
It appears when a member of a group shares a folder it spams everyone in the group notifying them via email. Some of these group has 100+ members so its generating a lot of unnecessary emails. This appears to be a new feature?
- Jay
Are the people who are receiving the email part of the invited members to the shared folder?
