Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
...
My sister is in the same house but has a seperate laptop.. But obviously using the same wifi and ip address.. but it seems unfair that yu should get penelised even though this is a genuine bonafide case.. Hope some1 from dropbox can help otherwise i go away a unhappy user.. what can yu do 🙄
If your referral is marked as "Ineligible" then this could be due to the recipient already having a Dropbox account under the email address you referred, or that they are using the same device that your account is connected to.
As you mentioned that they are using their own computer, is it possible that they already had a Dropbox account under the email address that you sent the referral to?
For the referral to be successful, they need to create an account as well install the desktop app as outlined here.
As Rich mentioned, the space they received wouldn't be for a referral and sounds like one of the "getting started" steps to install the desktop app, meaning they already had an account under that email address.
Thanks for your reply, I can 100% confirm she did not have a dropbox account before. In anycase if we send a referral to someone with an email that is already linked to a dropbox, the system gives yu a notification to that effect.
She did all the steps to create the account and installed it successfully on the laptop.
Regards, Tahir
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They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible. \n ...","body@stringLength":"489","rawBody":"
Hi
\n
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
\n
\n
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
\n
\n
My email is <<removed to avoid spam>>
\n
\n
Regards, Tahir
","kudosSumWeight":0,"postTime":"2020-04-05T14:07:43.411-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Referrals","text":"Referrals","time":"2022-07-26T01:30:06.159-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:407174_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8232},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:407174":{"__typename":"Conversation","id":"conversation:407174","solved":false,"topic":{"__ref":"ForumTopicMessage:message:407174"},"lastPostingActivityTime":"2022-01-09T03:53:54.709-08:00","lastPostTime":"2022-01-09T03:53:54.709-08:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:407174":{"__typename":"ModerationData","id":"moderation_data:407174","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:407174_3":{"__typename":"Revision","id":"revision:407174_3","lastEditTime":"2020-04-07T05:07:57.635-07:00"},"ForumReplyMessage:message:408478":{"__typename":"ForumReplyMessage","id":"message:408478","conversation":{"__ref":"Conversation:conversation:407174"},"author":{"__ref":"User:user:1063216"},"revisionNum":1,"uid":408478,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"subject":"Re: Referral sent to a friend marks as inelegible","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:408478"},"parent":{"__ref":"ForumReplyMessage:message:408439"},"body":"
If your referral is marked as \"Ineligible\" then this could be due to the recipient already having a Dropbox account under the email address you referred, or that they are using the same device that your account is connected to.
\n
\n
As you mentioned that they are using their own computer, is it possible that they already had a Dropbox account under the email address that you sent the referral to?
\n
\n
For the referral to be successful, they need to create an account as well install the desktop app as outlined here.
\n
\n
As Rich mentioned, the space they received wouldn't be for a referral and sounds like one of the \"getting started\" steps to install the desktop app, meaning they already had an account under that email address.
\n
\n
Let me know if this helps!
","body@stringLength":"1239","rawBody":"
Hi there , just jumping in here!
\n
\n
If your referral is marked as \"Ineligible\" then this could be due to the recipient already having a Dropbox account under the email address you referred, or that they are using the same device that your account is connected to.
\n
\n
As you mentioned that they are using their own computer, is it possible that they already had a Dropbox account under the email address that you sent the referral to?
\n
\n
For the referral to be successful, they need to create an account as well install the desktop app as outlined here.
\n
\n
As Rich mentioned, the space they received wouldn't be for a referral and sounds like one of the \"getting started\" steps to install the desktop app, meaning they already had an account under that email address.
\n
\n
Let me know if this helps!
","kudosSumWeight":0,"repliesCount":1,"postTime":"2020-04-09T09:49:18.090-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:408478_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5383},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw0MDg0ODAsNDA4NDgw","node":{"__ref":"ForumReplyMessage:message:408480"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744709710608":{"__typename":"CachedAsset","id":"theme:customTheme1-1744709710608","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hope some1 from dropbox can help otherwise i go away a unhappy user.. what can yu do 🙄","author":{"__ref":"User:user:1282876"},"isEscalated":null,"postTime":"2020-04-09T07:47:27.175-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":2},"Revision:revision:408478_1":{"__typename":"Revision","id":"revision:408478_1","lastEditTime":"2020-04-09T09:49:18.090-07:00"},"QueryVariables:ReplyList:message:408478:1":{"__typename":"QueryVariables","id":"ReplyList:message:408478:1","value":{"id":"message:408478","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Hi Daphne
Thanks for your reply, I can 100% confirm she did not have a dropbox account before. In anycase if we send a referral to someone with an email that is already linked to a dropbox, the system gives yu a notification to that effect.
She did all the steps to create the account and installed it successfully on the laptop.
Regards, Tahir
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Dropbox Staff
