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Forum Discussion

zampa's avatar
zampa
Helpful | Level 6
2 years ago

I can't create a new account

Hello  Trying to open a second account  but keep getting pushed back to first/old account. Any thoughts? Thanks Paul
Account Access
Account Settings
Multiple Accounts
Security
  • zampa's avatar
    zampa
    2 years ago

    Hello

     

    Sorry for the delayed response as my Ram packed it in, so there was a few days in the shop.

     

    Well sticking with it, ( and the help of a few) got the job done.

    Thank you all for you insight and direction into opening multipal accounts on the same device.

    In the end ,I used a separate Email acc. and an incognito window as recommended by Nancy.

    I am now loaded and ready to get to work.

    Your patients and manners did not go unnoticed.

    What a nice bunch of people you are.

    Greatfully

    Paul

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi from me too, Paul! Hope you’re doing well.

 

To make sure we’re on the same page; did you open an incognito window on your browser, and try to create a new Dropbox account with a different email address?

 

If you're having trouble along the way, please send me a screenshot of what you see (just make sure your email address or any other personal info isn’t showing in it).

 

Finally, I’d kindly ask you to keep replying to this thread (instead of opening a new one each time), so that we can keep everything in one place.

 

Thanks!

zampa's avatar
zampa
Helpful | Level 6
2 years ago

Hello

 

Sorry for the delayed response as my Ram packed it in, so there was a few days in the shop.

 

Well sticking with it, ( and the help of a few) got the job done.

Thank you all for you insight and direction into opening multipal accounts on the same device.

In the end ,I used a separate Email acc. and an incognito window as recommended by Nancy.

I am now loaded and ready to get to work.

Your patients and manners did not go unnoticed.

What a nice bunch of people you are.

Greatfully

Paul

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    We're happy to see that all went well in the end, Paul!

     

    If you come across any other issues, make sure to let us know.

     

    Have a wonderful week ahead!

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