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Forum Discussion

wkloke's avatar
wkloke
Explorer | Level 4
5 years ago

Not getting Password reset email link

Hi all,

I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect password, my account is blocked.

When I try to Reset my password again,  @ https://www.dropbox.com/forgot?

I got this error:

Too many incorrect attempts. Please try again in a few minutes.

How long I need to wait? Any support team able to assist me?

I urgently need to access to my dropbox account

Thanks

 

Account Settings
Error Messages
  • wkloke1's avatar
    wkloke1
    5 years ago

    Dear Fiona,

     

    Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

     

    Thanks for your help

     

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Sorry to hear you can't access your account wkloke. :slight_frown:

    When you get the too many attempts error you need to wait for 24 hours to reset the password again. Our team cannot send a password reset email in the meantime. 

    If you are not receiving your reset password email tomorrow when you try to reset it again, then please contact our team at: https://www.dropbox.com/support

    Is there a computer, that has the Dropbox desktop application installed to access your files from, for now? 

    I hope there is! 

    • wkloke1's avatar
      wkloke1
      New member | Level 2
      5 years ago

      Dear Fiona,

      Thanks for your prompt response, after 24 hours, I no longer get "Too many incorrect attempts. Please try again in a few minutes." instead, "If a Dropbox account exists for Email , an e-mail will sent with furthers instruction."

      However, I still not receive any Recovery Link after 4 hours. Already check spam/log files, whitelisted no-reply@dropbox.com

      Can you send the Recovery Link direct to my Email instead of dropbox.com/forgot

       

      Thanks

       

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Sorry for the late response wkloke wkloke1, 

        I located the case you created with us for this account access issue, it is already in the right hands. 

        Please respond there for us to help you resolve this, as soon as possible. 

        Thank you for your patience. 

  • cocobloger's avatar
    cocobloger
    Explorer | Level 3
    5 years ago

    I have the same problem as discribed above. My email address is [email address removed as per Community's Guidelines]. It is obviously an business email and it will highly appriciated your prompt response.

    • wkloke's avatar
      wkloke
      Explorer | Level 4
      5 years ago
      Hi

      You can try email your issue to support@dropbox.zendesk.com , using your registered Dropbox account.

      Thanks
  • Rainer_Zufall's avatar
    Rainer_Zufall
    New member | Level 2
    5 years ago
    I have the same Problem. The pw-reset-link doesn't come to my mail account. Any solutions please ??? Thx.

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