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Forum Discussion
My Dropbox account was deleted due to inactivity, can I get back my referral space?
Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
Ok
Hi Team
I have a similar issue , my account files from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,
- Daphne
Dropbox Staff
Thanks for joining us here annudawn245!
If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.
The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.
Sorry that I can't be of much help with this, but do let me know if you have any questions.
Thanks!
My Dropbox account was also deleted due to inactivity, can I get back my referral space?
I have the same email for my old Dropbox account as well as my current one. I would just like to get my referral storage back since I worked hard on that. Thank you!
- Walter
Hi jojobaies; thanks for joining our Community and sorry for the late reply.
In your case, you can contact our support team directly and ask if this would be possible.
Just make sure to use an incognito window window without logging into any account and fill out this form by providing as much information as possible along with an email address we can reach you.
Let me know if you have any more questions.
Please help, I missed the first emails and now my drop box was deleted. Can you please help? Many cute baby pictures😔😪
[Email address removed by moderator]- Rich
Super User II
Meegeeq wrote:
Please help, I missed the first emails and now my drop box was deleted. Can you please help?
You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
- My account was deleted, could you please reopen it.
Thanks- Sanchez
Hi Udo2607. Welcome to our community!
As Rich mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support.
Cheers
Hi,
My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!
- It was mainly for family an pictures my kids pictures when they were babies I was gone for awhile an unable to use the account
- Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address? I have important documents which I must recover.
Looking forward to your reply!- WalterHey sekiyika & Idna; thanks for joining our discussion here.
If your accounts were indeed closed due to inactivity, I'm afraid we won't be able to help with recovering the accounts or any files you may have stored there.
I know its been a long time but is there anyway i can get my pics back ive been using another email so didn't see the one about this ty
- Mark
No, sorry, once an account is removed for inactivity the files are permanently removed.
Hi,
How do I reopen my account after it got closed? I didn't notice the warnings/ mails (thought they are spam emails) . I didn't use my account for a looong time so that's why it closed, ok. BUT I need those files back. Please, tell me that there is something to do to save those files...!
(I opened new account, but that doesn't bring missing files back..:C )
Susq
