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kerryh's avatar
kerryh
New member | Level 2
3 years ago

Live chat button does not work

Hello- I have a paid personal account and the live chat button is available to me for support.  Unfortunately when I chose the button for English nothing happens at all.  Does anyone know how to use...
Account Settings
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey kerryh, sorry to hear you're having issues with this.

 

Can you please clear your browser's cache and let me know if you're still getting the same behavior?

 

If you do, I'd appreciate a screenshot of the last screen you can get to.

 

Thanks!

  • lbrindise's avatar
    lbrindise
    New member | Level 2
    3 years ago

    I am having the same problem.  Google chrome.  I am signed into the Chrome browser, as I do every day.  The button is "dead" - it doesn't do anything when it is clicked.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for letting us know about this, lbrindise.

       

      Have you tried to also clear the cache on your Google Chrome browser, to see if that helps?

      • boxnewyork's avatar
        boxnewyork
        New member | Level 2
        2 years ago

        I have the same problem. I cleared the cache and it did not open. 

         

        is there a direct link?

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