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Forum Discussion
Issue with removing old (unlinked) devices in Dropbox account settings page
Hi Dropbox community,
Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section
Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of successfully removing the device, the page simply refreshes without any changes, and no error message is displayed (only green message with "Host dismissed" text)
I have made several attempts to resolve this issue, including refreshing the page, logging out and logging back in, and clearing browser cache, but the problem persists.
Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:
- Having a UI button that does nothing - It's expected
- Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
- Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected
im serious😵
Hi Jay,
Thank you for your prompt response.
I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully 😢
- Jay
Dropbox Staff
Could you attach a screenshot showing your devices page, and the error you're getting when removing them?
Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:
- Having a UI button that does nothing - It's expected
- Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
- Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected
im serious😵
