We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

amymcc's avatar
amymcc
New member | Level 2
2 months ago

I need to add an email address as secondary, but it's already in use.

Hi! I'm an independent contractor for a company, and I set up a Dropbox account with my new email address. However, I upgraded my freelance business account to Dropbox Plus and would like to make the...
Account Settings
Error Messages
Multiple Accounts
Secondary Emails
Security
  • Nancy's avatar
    Nancy
    2 months ago

    Hi amymcc! Welcome to our forum and thanks for posting today.

     

    What you mention is correct; to use an email address for your new Dropbox account (even as a secondary one), it’ll need to be disconnected from any other Dropbox account it’s currently linked to. 

     

    One option is to delete the other account indeed. If you do this, then all of your personal files/folders will be permanently deleted and you won’t be able to access the files that were shared with you previously by other users. You can see more details on this here.

     

    However, there’s another option which is to change the email address of that account to a third one (that’s not used by any other account) and then use the one you want as a secondary for this account.

     

    Let me know if that helps.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi amymcc! Welcome to our forum and thanks for posting today.

 

What you mention is correct; to use an email address for your new Dropbox account (even as a secondary one), it’ll need to be disconnected from any other Dropbox account it’s currently linked to. 

 

One option is to delete the other account indeed. If you do this, then all of your personal files/folders will be permanently deleted and you won’t be able to access the files that were shared with you previously by other users. You can see more details on this here.

 

However, there’s another option which is to change the email address of that account to a third one (that’s not used by any other account) and then use the one you want as a secondary for this account.

 

Let me know if that helps.

amymcc's avatar
amymcc
New member | Level 2
2 months ago

Thank you, Nancy! The third option worked, so I now have the secondary email set up. I appreciate your help!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!