You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

zampa's avatar
zampa
Helpful | Level 6
2 years ago

I can't create a new account

Hello  Trying to open a second account  but keep getting pushed back to first/old account. Any thoughts? Thanks Paul
Account Access
Account Settings
Multiple Accounts
Security
  • zampa's avatar
    zampa
    2 years ago

    Hello

     

    Sorry for the delayed response as my Ram packed it in, so there was a few days in the shop.

     

    Well sticking with it, ( and the help of a few) got the job done.

    Thank you all for you insight and direction into opening multipal accounts on the same device.

    In the end ,I used a separate Email acc. and an incognito window as recommended by Nancy.

    I am now loaded and ready to get to work.

    Your patients and manners did not go unnoticed.

    What a nice bunch of people you are.

    Greatfully

    Paul

     

zampa's avatar
zampa
Helpful | Level 6

Hello Again

 

Thanks for the reply.

I closed everything and even restarted my computer but everything I've tried always brings back a page that has inserted my files?

I assume I'm missing something...

 

Regards

Paul

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey zampa, I'd suggest opening a browser that is not already signed in to your Dropbox account, or even better a private browsing/incognito window.

 

That should do it!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content