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Forum Discussion

FS65's avatar
FS65
Explorer | Level 4
2 years ago

Desktop app logging me in automatically after I log out

i have multiple accounts and when i try to log in to an account i am automatically being logged in to the account i have just logged out of and there is no option to log in to another account. im usi...
Account Access
Account Settings
Desktop
Dropbox Basic
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshots, FS65!

 

Since you're using the browser to sign in to the desktop app as well, is it possible that on the browser you're logged in to the account you don't want?

 

Can you try logging in without the browser?

FS65's avatar
FS65
Explorer | Level 4
2 years ago

i dont use the browser to log in i use the app. it is opening the browser automatically to log in when i open the app

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If you first log out of Dropbox on the website, do you get the same behavior when you try to sign in on the app?

    • FS65's avatar
      FS65
      Explorer | Level 4
      2 years ago

      yes, the app automatically opens the browser and then i have to log in online and then restart the app again

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        And just to confirm, if you then log in to the preferred account online, do you get the exact same behavior?

         

        Is it logging you in to the account you don't want on the desktop app?

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