You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BTG247's avatar
BTG247
New member | Level 2
2 years ago

Combining Accounts

Hi Everyone,

 

I was hoping for some help.  I currently have 2 logins for Dropbox. I wanted to change my email address to our main email (we are a business) so that our main email can be the one notified once documents have been uploaded but it will not let me as the main email has a Dropbox account as well. I see there is a way to combine these accounts, is this best solution OR do I need to delete an account?


  • BTG247 wrote:

    I wanted to change my email address to our main email (we are a business) so that our main email can be the one notified once documents have been uploaded but it will not let me as the main email has a Dropbox account as well.


    Accounts cannot be merged. The way to solve this is to change the email address on the other account to a third email address. That will free up your main email so you can use it on the other account.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    BTG247 wrote:

    I wanted to change my email address to our main email (we are a business) so that our main email can be the one notified once documents have been uploaded but it will not let me as the main email has a Dropbox account as well.


    Accounts cannot be merged. The way to solve this is to change the email address on the other account to a third email address. That will free up your main email so you can use it on the other account.

     

    • BTG247's avatar
      BTG247
      New member | Level 2

      Thank you for your help. This worked.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!