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Forum Discussion
Invalid email/password combination
When I sign in to download the shared documents, it always shows invalid email/password combination. Why does it show this remind?
What is 'the page' you accessed, was it the official Dropbox site? Were you able to access the documents you need?
Currently, this is what the official login page looks like:
As you can see, this has the new logo, and no Microsoft login. I'd personally recommend accessing the Dropbox site and then resetting your Dropbox password, just in case this was a phishing site you accessed.
If you use the same email and password with other sites, I'd recommend changing them there as well.
- Walter
Dropbox Staff
Hey vincy peng, sorry to hear about this.
Could you clarify if you're getting this error when trying to log into your Dropbox account or access and download a shared file?
If you could send us a screenshot too, I'd appreciate it.
Thanks!
One of my customer shared some documents to my by Dropbox, and when I clink to download the documents, it requires me to sign in. Then I have registeres an account to download the documents, it always shows invalid email/password combination.
- Walter
Have you tried clearing your browser's cache or using another browser since you first got this error vincy peng?
Also, are you able to log into the account normally?
