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dperonteau's avatar
dperonteau
Explorer | Level 4
3 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
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AleVilla's avatar
AleVilla
New member | Level 2

Hi Community:

I am not receiving a password reset email, it´s not in spam folder neither. Any suggestions ?

Thanks.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi AleVilla, thanks for bringing this to our attention.

 

In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

 

Do you have any other devices connected to your account?

 

Keep me posted! 

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