You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dperonteau's avatar
dperonteau
Explorer | Level 4
3 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
Account Access
Account Settings
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Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Yusufi123, how are you today?

 

Can you also try requesting a new password reset email, using a different browser than the one you're currently using?

 

Thanks a bunch! 

Yusufi123's avatar
Yusufi123
Explorer | Level 3
3 years ago

Thanks for the suggestion, but it still doesn't work.

Previously I had been trying  with Google Chrome and now I tried with Mozilla Firefox, but still unable to receive.

Please suggest something else if possible.

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the update, Yusufi123.

     

    Would it be okay, if we reached out to you via email, so we can investigate this internally?

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