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Forum Discussion

dperonteau's avatar
dperonteau
Explorer | Level 4
3 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi DK57, welcome to our Community!

 

I understand your concern over your files on your account.

 

In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account.

 

Do you have the desktop app installed on your machine by any chance, and signed into that account?

 

Let me know more!

DK57's avatar
DK57
Explorer | Level 3
3 years ago

Every time I try to sign on it says it will send a reference to my Email (FSMAIL.net) and I can never read it to respond 🙂

 

Thanks Megan

Ive replaced my Ipad but I may be able to try and access my old one which has the App on it. Dave

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