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Forum Discussion
Can't login to my account and cannot reset the password; I get an error, but it goes away quickly
i have been trying to login to my account. Can't login. Can't get a call from Dropbox unless i login first and request a call. Vicious Circle and looping
Can't reset password. gets an error. B...
Has anyone managed to get any sense out of any of the Dropbox contacts or people????
I've explained at least three times now that the person who set up dropbox has left and whilst I know the email address used I haven't a clue about the username or password.
I've explained that the email address is no longer accessible - so I can change the unknown password because the auto reply goes to the unaccessible email address.
And they the circle starts again.
Rich
Super User II
Super User II
martinware wrote:
I've explained that the email address is no longer accessible - so I can change the unknown password because the auto reply goes to the unaccessible email address.
And that's the issue. Without access to the email address, there's no way to gain access to an account. The email address is the only way to receive the password reset information. Your best option is to try getting the email address reactivated. If it was a company email, your IT group should be able to reactivate it or set it up as an alias for another employee. You can then reset the password for the account, then sign-in to it and update the email address.
If the account was on a paid subscription you can request that the billing be canceled. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
