You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Pixcel's avatar
Pixcel
Explorer | Level 4
3 years ago

A problem occurred while processing this request

Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browse...
Account Access
Account Settings
Error Messages
Security
  • Megan's avatar
    Megan
    3 years ago
    Thank you for reaching back to me, I hope you enjoyed your weekend Pixcel.

    I just sent you an email, in order for us to have a closer look into this. 

    Reply back to me and we'll take it from there. 
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Pixcel, how are you today? 

If you use incognito mode and try to access your account, do you still see the error there? 

If so, can you send me a screenshot of it so I can see it too? 

Let me know.
  • Pixcel's avatar
    Pixcel
    Explorer | Level 4
    3 years ago
    Hi Megan,
    Fine thank you and you?

    Thanks for your reply, I tryed the incognito mode and the error persist.

    How can I send a screenshot?
    • Pixcel's avatar
      Pixcel
      Explorer | Level 4
      3 years ago

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Thanks for the screenshots Pixcel!

        Is this behavior limited to your mobile, or does the same thing happen when you're using the web? 

        When was the last time you accessed your account?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!