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Forum Discussion
Why am I being charged for additional licenses when I didn't add them?
Anyone else experience frequently added licenses to your account that you did not authorize? This happened once in March, i contacted support and they reversed the charge, and all was normal. My account was up for renewal in September, they charged my card, and then added an additional license back on. They are telling me that they now have a policy that they cannot reverse that charge for the additional license. I DID NOT add or authorize the addition of the extra license. They are telling me that there is nothing they can do until the next billing period, 12 months from now!
- Jay
Dropbox Staff
Hi mattisjd, thanks for bringing this to our attention.
In general, additional licenses to a Dropbox team wouldn't be added without notice, since this would only occur if a user requested access to join the team, and there were no free licenses available, or if you added a license manually.
Do you have the ticket ID from when you contacted the support team?
This will help me to look into this further.
There is no evidence of anyone re-adding a license to my account. The license was added when Dropbox renewed my subscription and charged my CC. 24377042.
I have had the issue occur in the past, and the issue was corrected then. Why this time it cannot be corrected, is beyond me. Dropbox support has completely went downhill.- Jay
Thanks for the info. As you're already in contact with the support, I can only recommend continuing with them regarding this matter, in order to see what else can be done from their end.
