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Forum Discussion
WD Code Activation
Hi community. I hope to get help from admins about my issue. A couple of months ago I bought a Western Digital SSD and it had Dropbox activational code. Now I want to redeem it and it says that I had a professional subscription before and it's impossible to activate it again. The subscription I had before was a "free trial" and seems that's the problem I can't activate the new one (the code). How can you help me?
- Jay
Dropbox Staff
Hi Khachatur, thanks for bringing this to our attention.
In general, promotional offers have their own terms and conditions in order to activate them on your account. It's possible that one of them includes having a trial or subscription on your account previously, or that it's valid for brand new accounts instead of existing accounts.
Could you check the information provided with the code and let us know?
This will help me to assist further!
