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Forum Discussion
Unrecognized charges & how to cancel these?
I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
The same thing is happening to me. Can you please share what is being done to stop this? Someone purchased a professional account with my card and I've been trying to figure out what account it was on for the past four months. I finally saw the account it was associated with, but it's not any of mine. There is physically no way to get this cancelled, and it is infuriating.
I am also having trouble cancelling. My situation is a little different, but equally infuriating. I had automatic renewal for my subscription while in grad school. My account was under my school email address because I was using Dropbox for my doctoral dissertation. After I graduated, more than a year ago, my school took away that email address. I couldn't cancel Dropbox through that email, and I've tried calling Dropbox multiple times but don't get a live person. Last week, Dropbox took 214.92 out of my bank account at the automatic renewal time. I called again and again to try to fix the situation. The automated message said I'd have to log in. I can't with that email address! I don't have access to that email account anymore! I had a free Dropbox account, so I tried to access Dropbox help through that, but I could only do the typed chat through the sales department, and they said they had no way of connecting me with billing. They did, however, help me to make a help ticket, but it's been a few days now, and I've heard NOTHING. It seems only right and fair for Dropbox to refund me the 214.92 since I haven't used it for more than a year and because I had no way of cancelling it, either through my school email or over the phone. Getting help from Dropbox has been like repeatedly running into a brick wall. Beyond frustrating. I need this money back in my bank account. I hope someone at Dropbox is reading this and will look up my tickets and help me. There has to be a way to get my money back plus stop future automatic take outs. If you are a potential customer reading this, DO NOT sign up for automatic renewal. You'll get burned. I learned my lesson the hard way. 😞
- Megan
Dropbox Staff
Hey @jjb512, thanks for posting here!
I definitely see where you're coming from and I was able to locate your ticket number reference. Hang tight, and agent will be with you shortly.
Thank you!
Hi, Megan. You sounded reassuring that I would get some help, but it's been six days and I haven't heard anything. Could you please tell me where in the process my ticket is? Would you please expedite the process?
