You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

npp26's avatar
npp26
Helpful | Level 5
6 months ago

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
Billing
cancellations
Payments
  • Megan's avatar
    Megan
    6 months ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

Todd54's avatar
Todd54
New member | Level 2
So I have almost a dozen fraudulent charges on my bank account and I keep going on circles trying to reach someone. Can anyone offer a contact email or phone number?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

You need to contact your bank - somebody has stolen your card details and so they need to stop it and change it. If they are doing it here, they'll do it elsewhere. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!