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Forum Discussion

npp26's avatar
npp26
Helpful | Level 5
7 months ago

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
Billing
cancellations
Payments
  • Megan's avatar
    Megan
    7 months ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

Todd54's avatar
Todd54
New member | Level 2
So I have almost a dozen fraudulent charges on my bank account and I keep going on circles trying to reach someone. Can anyone offer a contact email or phone number?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

You need to contact your bank - somebody has stolen your card details and so they need to stop it and change it. If they are doing it here, they'll do it elsewhere. 

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