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Forum Discussion
Unrecognized charges & how to cancel these?
I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
This has happened to me through PayPal. I need to dispute these charges. Should I do it through my bank or PayPal? Also, I refuse to pay $200 for something I will not and have not used or signed up for. Why is it so hard to find someone to help? Is all this a scam that dropbox does to take your money?
Megan
Dropbox Staff
Dropbox StaffHi Bre14444, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
