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Forum Discussion
Unknown credit card charge on basic free account
I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
- Thanks for the update and I hope you had a great weekend!
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?
Let me know!
There is no transaction ID to look up, so I'm not sure where to go from here. I believe this is a fraudulent charge.
Hannah
Dropbox Staff
Dropbox StaffThanks for the update and I hope you had a great weekend!
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?
Let me know!
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?
Let me know!
I was charged $119.88 on my personal credit card for Dropbox Plus, which I did not sign up for. Please refund asap. Thank you.
- There is a $125.27 charge to my credit card from 185 Berry Street in San Fran. Checking to see if this is annual charge. Credit card company has flagged it
- Mark
Super User II
peytonHawaii wrote:
There is a $125.27 charge to my credit card from 185 Berry Street in San Fran. Checking to see if this is annual charge. Credit card company has flagged itThat looks like an annual Plus account charge
Yes please!
- HannahOK, Danabccrrfoxvalley, I just reached out to you, so make sure to check your email!
Also, beat lakeside, would you like me to reach out to you via email as well, so we can look into this?
Let me know.Hi Hannah
Please contact me to resolve this issue.
Thank you!
Elizabeth Nyland
Hi Hannah can u contact me by email i have same problem its urgent
- HannahHey D3vil, thanks for commenting on this thread.
Sure thing, I just reached out to you via email, so we can continue from there!Hi there,
I have a free account. I have been charged three times in a row on my business credit card for three seperate accounts that i know nothing about. I did not authorise the payments and did not give you my business credit card details. please email me ASAP or call me so i can get a refund.
