You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nweindav's avatar
Nweindav
Helpful | Level 5
8 years ago

Unable to update payment information

I am on an annual subscription to dropbox.  My payment was set up to automatically paid upon renew with my credit card. Since my last renewal my credit card was updated with a new expiration date.  D...
Payments
upgrades
  • Jane's avatar
    Jane
    6 years ago
    Hey Amanaman, it would be worth noting that we have limited visibility to the possible causes of a failed payment on our tools, since your bank or payment vendor keeps that information hidden for your protection. As this inquiry pertains to sensitive information that can’t be discussed on the Community, we usually advise discussing payment-related concerns through our Official Support channel. 
     
    Because I understand that you wish to resolve that asap on your end, I ran a search on our system, I located your open Support request there & I could see that a specialized technician replied back to you earlier today within the day. 
     
    Please do let me know here if you haven’t been able to locate their message or you need further assistance in any way & I’ll do my best to check back with you soon. Thanks! 
Shinoda's avatar
Shinoda
Explorer | Level 3

I would like to try a free trial and I select the payment, Paypal. However, in the next window, I am asked to type my credit card info.  

Is there any way I can use my bank account for the Dropbox payment?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Shinoda, thanks for reaching out to our Community and apologies for the delay!

 

Are you still having an issue with this or were you able to figure it out?

 

Keep me posted.

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