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Forum Discussion

comicsans's avatar
comicsans
Explorer | Level 3
3 months ago

Unable to redeem HP + Dropbox promotional offer.

I recently purchased a HP laptop and remember seeing that it came with 100GB of free Dropbox storage for a year (https://help.dropbox.com/storage-space/hp-promotion).   However I am now unable to...
Plans
Promotions
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @comicsans, thanks for posting here today! 


Let's jump right into this! Did you buy your device new or pre-owned?


Also, did Dropbox come preinstalled on the device or did you download it yourself?
 

Keep me posted, and we'll take it from there! 

comicsans's avatar
comicsans
Explorer | Level 3
3 months ago

Hi Megan,

 

I bought the device new. It came with a Dropbox promotional application although this no longer seems to exist. I have since installed the regular version of Dropbox.

 

Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @comicsans, is it alright if I open a ticket for you, in this case?

     

    I’d like to take a closer look into your Dropbox account, and see what may be happening.

     

    Let me know!

    • comicsans's avatar
      comicsans
      Explorer | Level 3
      3 months ago

      Yes please!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        I just sent you an email @comicsans!

         

        I'll see you there, cheers!

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