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mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

igeorgi777's avatar
igeorgi777
Explorer | Level 3

I renewed it using my android phone and it has renewed wrong account and now I can not upgrade and keeps saying already upgraded, please help ??? I already paid and it won't let me pay again. What a confusion... ??? Email [removed per Community Guidelines]

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi igeorgi777. 

 

Can you let me know what you see exactly when trying to upgrade the correct Dropbox account? Do you receive any errors? 

 

If yes, feel free to send me a screenshot.

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