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Forum Discussion

mattisjd's avatar
mattisjd
New member | Level 2
2 months ago

Why am I being charged for additional licenses when I didn't add them?

Anyone else experience frequently added licenses to your account that you did not authorize?  This happened once in March, i contacted support and they reversed the charge, and all was normal.  My ac...
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mattisjd's avatar
mattisjd
New member | Level 2

There is no evidence of anyone re-adding a license to my account.  The license was added when Dropbox renewed my subscription and charged my CC.  24377042.  

I have had the issue occur in the past, and the issue was corrected then.  Why this time it cannot be corrected, is beyond me.  Dropbox support has completely went downhill.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the info. As you're already in contact with the support, I can only recommend continuing with them regarding this matter, in order to see what else can be done from their end.

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