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Forum Discussion
Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and ...
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Mark
Super User II
Super User IIYou update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
Thanks Mark - no emails came unless they ended up in junk? I am hoping to get a refund on the charge and give them a new card to charge. I can't do that by just changing my cc online. Any ideas there?
- Hannah
Dropbox Staff
- Email me at [removed per the Dropbox Community Guidelines]. Thank you 🙂
- No you keep charging me after repeated requests and downgrading of my account. This feels like a big rip right now!!
