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NM554's avatar
NM554
New member | Level 2
2 years ago

Trouble upgrading. It won't allow me to choose a Business plan.

Hello, I'm having trouble upgrading my Dropbox account and the support really sucks. This should be the easiest thing, I'm literally trying to give Dropbox more money. I've tried the chatbot (the lin...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
NM554 wrote:

We're a small business on a "Professional" plan. Somehow Dropbox has it marked as a personal account which is not correct.

A Professional account is a personal account. It's not intended for multiple people. It's a personal account for a single individual and includes some of the features found in the Business accounts.

 

I get the error message "This account is already connected to a Dropbox Business account."

You or someone must have linked the account to another Business team account. You'll need to unlink the accounts and then you should be able to upgrade it. This is likely happening because two Business accounts cannot be linked together.

 

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