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Forum Discussion

Enquiry JoStudy's avatar
Enquiry JoStudy
New member | Level 2
2 months ago

The subscription page and billing page just went blank as I'm trying to renew my plan.

Hi there, can you please solve the website downturn on the account: [email removed as per Community Guidelines] 

 

I have been trying to renew our subscriptions two weeks ago, and the subscription page and billing page just went blank. 

 

Can you please solve this, as this is very urgent!

 

Billing
Payments
Plans
upgrades
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Enquiry JoStudy, let's jump right into this! 

     

    If you log into the account, and check your plan page, what does it report there? 

     

    Did you receive any Dropbox-related charges from us? Have you tried upgrading your plan, using an entirely different browser? 

     

    Let me know more, and we'll take it from there! 

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