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Forum Discussion

huiseong's avatar
huiseong
New member | Level 1
7 hours ago

The refund is in progress but has not been processed.

My Ticket Number is  #24302291.  I received a response that "Within a few business days, you'll see the amount of the transaction credited to the payment method used to purchase the subscripti...
Refunds
huiseong's avatar
huiseong
New member | Level 1
6 hours ago

Hello,

Even after clearing the browser cache and refreshing, the issue still persists and shows as "in progress."

Could you please check the email again?

Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 hours ago

    Thanks for clarifying that for me huiseong - I've just sent you an email to have a further look internally. 

    Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

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