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Forum Discussion

blac0177's avatar
blac0177
Explorer | Level 4
2 years ago

Support for rogue billing charges

Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan.  Since I do not have a paid plan I cannot get support in any way.  I tried using the "Billing...
Billing
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the ticket number, blac0177!

     

    I was able to locate the communication and I can see that one of our agents has already contacted you.

     

    If you need anything else, please let us know.

Laura52's avatar
Laura52
New member | Level 2

Same here, frustration at an all time high.  And cannot get anywhere online.  And no I do not want to chat with your BOT!!!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Laura52, sorry to hear about this.

 

If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page:

 

https://www.dropbox.com/support/billing-issues 

 

Do send us your ticket number, once you have it, so we can look it up on our end too.

 

I hope this helps.

  • Simina1's avatar
    Simina1
    Helpful | Level 6
    11 months ago

    none of these messages help at all. What percentage of dropbox's revenue comes from people who are unable to cancel their accounts/

  • Simina1's avatar
    Simina1
    Helpful | Level 6
    11 months ago

    I keep getting emails asking me to log in to follow up on ticket, but the links are irrelevant and dropbox is no help at all! What a scam.

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