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JJLEE's avatar
JJLEE
Explorer | Level 3
11 months ago

Subscription product upgrade failed

카드 결제가 이뤄져 일반 결제가 시작됐는데 기존 상품에서 플러스 상품으로 변경이 되지 않았다. 해결하려고 해도 어쩔 수 없다. ---------------- Card payment was made and regular payment began, but the change from the existing product to the Plus product...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi JJLEE, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

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안녕하세요 JJLEE, 이 문제에 대해 알려주셔서 감사합니다.

 

귀하의 계정 페이지에 확인된 결제(송장 및 영수증 포함)가 표시됩니까?

Dropbox 사이트를 통해 직접 업그레이드하셨나요, 아니면 모바일 앱을 통해 업그레이드하셨나요? 은행 명세서에 따르면 Dropbox, iTunes 또는 Google Play를 통해 요금이 청구되었나요?
 

그러면 제가 더 도움을 드릴 수 있을 것입니다!

  • JJLEE's avatar
    JJLEE
    Explorer | Level 3
    11 months ago

    구글플레이에서 결제 되었습니다.

    --------------
    Payment was made through Google Play.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      JJLEE 님, 안녕하세요. 두 개의 Dropbox 계정이 두 개의 서로 다른 이메일에 연결되어 있는지 설명해 주시겠어요?

       

      청구 금액과 연결된 거래 ID가 있는 경우 셀프 서비스 조회 도구를 사용하여 해당 ID가 연결된 Dropbox 계정을 확인하는 것이 좋습니다.

       

      업데이트가 있으면 계속 알려주세요!

       

      --

       

      Hi JJLEE, can you please clarify if you have two Dropbox accounts linked to two different emails?

       

      If you have the transaction ID that is linked to your charge, I suggest that you use our self-serve look-up tool in order to see which Dropbox account it links to.

       

      Keep me posted for any updates! 

      • JJLEE's avatar
        JJLEE
        Explorer | Level 3
        11 months ago

        구글플레이 계정과 동일하게 드랍박스에 구글 계정을 연동시켰고, 카드사에서 1월4일 신용카드 결제 내역이 확인 됩니다. 다만, 구글플레이 에서는 1월4일 결제 내역이 조회되지 않고 다음 정기결제일만 2월4일로 조회 됩니다. 한가지 의문스러운 것은 한달간 무료 이용 후 재결제일이 지난 후 결제를 한것인데 이것과 어떤 연관성이 있는걸까요?

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        I linked my Google account to Dropbox in the same way as my Google Play account, and the credit card company confirmed the credit card payment details on January 4th. However, on Google Play, the payment history for January 4th is not displayed, and only the next regular payment date is displayed as February 4th. One thing that is questionable is that I paid after the repayment date had passed after using it for free for a month. What does this have to do with it?

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