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Nic05's avatar
Nic05
New member | Level 2
2 years ago

Subscription not showing in my account

Hi,   I have been paying for a subscription for a 6 months and it is not now showing in my account, keeps telling me I need to upgrade.  My payment is auto via Paypal.   How do I get a refund or ...
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cancellations
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Nic05, thanks for bringing this to our attention.

 

Do you see any payments on this page on your account?

 

Is it possible you have another email which could be associated to a Dropbox account?

 

This will help me to assist further!

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