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Forum Discussion
Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
I am trying to upgrade to a paid plan but the message I’m getting is that my Account and Billing is managed externally. What does that mean? I still need - and want - to upgrade
Hannah
Dropbox Staff
Dropbox StaffHey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Hannah I need help with my Dropbox existing paid account urgently.
I contacted you three weeks ago about being unable renew my Dropbox subscription after trying to move the payment from Apple to Dropbox directly.
You said there was nothing you could do at this time and that I should allow the Apple subscription to expire and then renew my sub via Dropbox. I express concern in that chat that allowing my sub to expire was risky and you said it would be fine.
Now my account is cut off and my work files are no longer syncing.
I cannot renew with Dropbox (error: Your plan and billing information are managed externally) an I cannot renew with Apple (error: There was an error. Please try later). I have tried with multiple working cards. I have tried a private browser window.
I can no longer access live chat for help as I don't have a subscription. My work files are no longer syncing and I am totally stuck without access to my work files. I need assistance to get my account operating again asap please.
I still cannot upgrade, not in a different browser, not in a private window. This is starting to use up a lot of my time and I need to be able to sync between computers asap. I could migrate my files to a different Dropbox account, but I think it is easier to just use a different cloud service altogether. (Sorry for the tone but it is driving me nuts that I cannot even contact support about this.)
- Megan
Hey everyone!
If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you.
Thanks!
Hi Megan, nothing has changed, still unable to simply pay for Dropbox and get my files are syncing. It's a bit of a nightmare really. Please open a ticket and help me get my account working again.
Dropbox upgrade:
Apple subscription:
Apple upgrade:
