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Forum Discussion
Your Dropbox Business team has been downgraded and files have stopped syncing
Hi, I received an email that our Dropbox Business account was downgraded 3 days ago, and your team files stopped syncing. To keep using Dropbox Business and resume syncing, contact your admin. (w...
Megan
Dropbox Staff
Dropbox StaffHi JC_2023May, I hope you're doing well!
Based on what you described, it sounds like you're part of a Business team, and your account has been temporarily put on-hold. Here is how this can happen.
Now, provided this is the case you would need to contact the admin of the team, in order for them to re-upgrade, or you could also choose to leave your Team.
Keep in mind, that what you mentioned about folders, and the owners there is different, than who the admin of the team is. The owner of a folder, doesn't mean that they are also the owner and admin of a Team.
I hope this clarifies!
One Owner - set up the shared folder ( business account- still active)
but we received the same email that its stop syncing cox of downgrade.
- Megan
Hi JC_2023May, can you clarify your account's plan right now?
Based on what you mentioned, it sounds like the email you received isn't related to the shared folder, but the account's subscription. Could you send me a screenshot of the email in question, please?
- Walter
Hey JC_2023May, sorry to jump in here, but I just wanted to mention that it seems that you're part of a team that's in locked state.
Since you're a member of the team and not the admin, you have two options now. Either contact your admin and ask them to upgrade your subscription (or disband the team to revert the member accounts back to personal accounts) in order to resume syncing, or you can leave your team, which will impact what content you can access.
I hope this helps!
