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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Bxken2, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

 

If you're not seeing the email, it's possible that it might be blocked by your email provider. Please could you try contacting them in order to see if the email was blocked?

Bxken2's avatar
Bxken2
Explorer | Level 3
9 months ago
I cannot as it is linked to my work email. Can I change the email address?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    It wouldn't be possible to change that without first getting an email from yourself.

     

    In this instance, you'll need to contact support directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


    Make sure to pick an email to which you can receive and send emails from.

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