You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Bernhard12's avatar
Bernhard12
New member | Level 2
3 months ago

My cancellation doesn't work and Dropbox doesn't stop charging me.

Is there any way to actually get in touch with customer support? My cancellation doesn't work and Dropbox doesn't stop charging me.
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Bernhard12, let's jump right into this! 

 

Just letting you know that I sent an email on my end to you, in order for us to have a closer look into this. 

 

I'll be happy to see you there, thanks! ☺️

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!