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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
8 months ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Billing
cancellations
downgrade
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey nicrob16, let's jump right into this!

 

Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?

 

Let me know what you find and we'll take it from there. 

nicrob16's avatar
nicrob16
Explorer | Level 3
6 months ago

Hi Megan,

 

Thank you for helping me out! I do not have a 12-digit code. I only have access to the code on my bank statement. When I select the link to "billing help request", it just takes me back to the page with Dropbox Support options so I haven't been able to figure out how to actually submit the billing help request. 

 

It isn't impossible that I had another email address associated with Dropbox at some point, but I have only been charged for one Premium account per month even when I actually had the Premium account and I definitely have not created another Premium account through a different email address since I started receiving unauthorized charges.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey nicrob16!

     

    I can definitely help you out with this. If you don't mind, I can open a ticket on my end for you in order for us to have a closer look.

     

    Are you okay with this? 

    • nicrob16's avatar
      nicrob16
      Explorer | Level 3
      6 months ago

      That sounds great - thank you!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey nicrob16, I just sent you an email!

         

        I'll see you there, cheers! 

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