You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

0987's avatar
0987
New member | Level 2
2 months ago

I didn't authorize Dropbox to charge me. How can I get a refund?

I need my money back NOW SO I CAN FEED MY KIDS AND DROPBOX TOOK MONEY OUT OF MY DEBIT CARD WITH OUT MY AUTHORIZATION- SHAME IN YOU DROP BOX
Billing
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for your post, 0987.

 

Please keep in mind that Dropbox can’t charge you unless you manually upgrade your account and you don’t cancel your plan later on. 

 

However, I can see you’ve already reached our support team about this, and they’ve replied to your email. Please make sure to respond back to them, when possible, and they’ll take it from there.

 

If you need something else, I’ll be right here.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!